POLICIES
ORDER PROCESSING​
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Please allow 14-21 business days for completion. Orders deliver within 2-3 business days once accepted by postal service we ship via USPS & UPS carriers.
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TRACKING YOUR ORDER
Once your payment has cleared normally 2-3 business days your order has been processed. You will receive an confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
RETURN & EXCHANGE POLICY
VANITYEIGHTY8 wishes all customers to be entirely satisfied with their purchases but unfortunately, all sales are FINAL.
For the safety of you and all of our clients, we have strict requirements regarding all items from our store. Once the product has been shipped, we can no longer be of any assistance.
Human hair is considered a hygienic product, therefore we can not refund or exchange any products.
Any unauthorized returns will be refused and returned to you.
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DISPUTES
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Should there be a dispute filed by the customer, there will be an attempt by VANITYEIGHTY8 to resolve the matter between VANITYEIGHTY8 and the customer. In the event that the matter cannot be resolved amongst the customer and VANITYEIGHTY8, the final solution will be left to the customer's bank.
In the event the customer's item is lost and/ or stolen and a dispute is filed by the customer before or while the case is being resolved VANITYEIGHTY8 will forfeit the refund and/ or store credit. The final solution will be left to the customer's bank.
CUSTOM WIG UNITS AND CUSTOM COLOR
Custom wig units and custom color wig units are NON-REFUNDABLE! Custom wigs that are made with measurements can not be returned, refunded or exchanged. Custom unit colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo. We will do our very best to match the color, however, there is no guarantee the color will be exactly the photo or description. By completing your purchase, you agree to these terms.
TEXT 2255199054 or use the CHAT option in our store for any other questions or concerns.
MISSING, DEFECTIVE OR DAMAGED ITEMS
We carefully prepare your shipment to ensure that all items purchased are included and secured in the elected packaging. In the event your item arrives defective or damaged contact us within 2 days of receipt to begin the exchange process for your items. In the rare and unlikely event that an item is missing from your order, please contact us within 2 days of receipt. For all approved claims of missing items, the full order must be returned to VANITYEIGHTY8 in the original sale condition. Upon delivery and inspection a refund will be issued.
ORDERS NOT RECEIVED
VANITYEIGHTY8 is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with full packaged insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order. Once the credit has been awarded, the customer has 24-48 hours to accept the credit.
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RESTOCKING FEE
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In the event your order is placed in error or needs to be cancelled within 24 hours or less this will incur a $50.00 restocking fee.
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​Miranda Elzy-Vanityeighty8
225.519.9054
Zachary, La 70791